Terms of Service

Last updated: June 15, 2025

Welcome to FlowOps. These Terms of Service govern your use of our automation services and website. By engaging with our services, you agree to be bound by these terms.

Services Overview

FlowOps provides intelligent automation solutions designed to streamline business processes and workflows. Our services include consultation, custom automation development, implementation, and ongoing support for workflow optimisation.

Service Agreement

When you engage our services, we will provide:

• Initial consultation and workflow analysis
• Custom automation solution design and development
• Implementation and testing of automation systems
• Training and documentation for your team
• Ongoing support and maintenance as agreed upon

Client Responsibilities

To ensure successful automation implementation, clients agree to:

• Provide accurate and complete information about existing workflows
• Grant necessary access to systems and data as required for implementation
• Participate in testing and validation phases
• Provide timely feedback and approvals
• Maintain appropriate backup systems and data security measures

Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Project payments are due according to agreed milestones
• Late payments may incur additional fees
• Refunds are handled on a case-by-case basis as outlined in individual agreements

Intellectual Property

Custom automation solutions developed specifically for your business remain your property upon full payment. FlowOps retains rights to general methodologies, frameworks, and non-client-specific innovations developed during service delivery.

Confidentiality

We maintain strict confidentiality regarding your business processes, data, and proprietary information. All team members sign comprehensive non-disclosure agreements, and we implement appropriate security measures to protect sensitive information.

Service Limitations

Support and Maintenance

Post-implementation support terms are defined in individual service agreements. Generally, we provide:

• Initial support period included with implementation
• Optional ongoing maintenance and support plans
• Emergency support for critical system issues
• Regular updates and optimisation recommendations

Limitation of Liability

FlowOps' liability is limited to the amount paid for services. We are not liable for indirect damages, lost profits, or consequential damages arising from service use or inability to use services.

Termination

Either party may terminate ongoing services with appropriate notice as specified in individual agreements. Upon termination, you retain access to completed work products, and we will assist with reasonable transition requirements.

Modifications

We may update these Terms of Service periodically. Material changes will be communicated via email and posted on our website. Continued use of our services constitutes acceptance of updated terms.

Governing Law

These terms are governed by applicable local laws. Any disputes will be resolved through good faith negotiation or, if necessary, through appropriate legal channels in our jurisdiction.